Effective debt recovery requires more than repeated follow-ups. It requires portfolio understanding, appropriate customer engagement, structured escalation and disciplined execution.
Meerasa supports financial institutions with recovery processes designed around the characteristics of each portfolio and account.
Review of portfolio composition, ageing and risk characteristics to prioritise accounts and define the recovery approach.
Timely engagement on early delinquencies to prevent roll-forward and protect portfolio health.
Structured calling operations for reminders, follow-ups and promise-to-pay tracking.
Professional on-ground visits for customer engagement, verification and payment follow-up.
Negotiation of workable repayment outcomes aligned with client policy and account realities.
Graduated escalation, including coordination of legal recovery support where appropriate.
Transparent MIS and visit reporting so clients retain full visibility of recovery activity.
Share your portfolio characteristics — we will outline a structured recovery approach.
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Meerasa Group brings together specialised businesses serving the insurance, lending and financial services ecosystem.